12-17-2016
To Whom It May Concern:
I have already contacted the travel agency several times-they never received a refund check from AA. They are in-willing to pay a refund to me, without first receiving the payment from AA. Did you receive the faxes I sent in to you? You owe me, and a check never reached me-regardless of where you think you mailed it to.
I have spoken to representatives and to a supervisor at AA customer relations, on several occasions-and, it is more than sufficiently clear from our conversations, that AA has no idea where my refund check was sent. I have been told several time, that the refund check sent to me-was never cashed.
Every time I call AA, to complain about the fact, that, it has now been 7months, and no refund has been received yet-I am given a different and contrasting answer-as to where the refund check-was actually sent. I am waiting to hear your reply, to the faxes, that I just submitted to your AA administrative offices this past week. I require compensation, for the ticket that was illegally cancelled.
Sincerely,
Miss. Bayo Elizabeth Cary, AA, BA, MLIS
New Cell: 1-352-872-4774
Old New: 1-352-219-1872
Email: baieliza@yandex.com
05.12.2016, 16:45, "aacustomerrelations@aa.com" <aacustomerrelations@aa.com>:
December 5, 2016 Dear Miss Cary: Thank you for contacting us.
Our records indicate that you purchased your reservation through LBF Travel Inc. It will be necesary for you to contact their customer service department at (858) 429-7599 regarding your refund.
Sincerely, Beau Palliu Customer Relations American Airlines AA Ref#1-23527105861 How did we do? Let us know by taking a short survey here.
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