American Airlines Continues To Have No Concern For My Wellfare And Results of Cancelled PLane Ticket And Refund Check That I Will Never Receive 10-8-2016

October 5, 2016
Dear Miss Cary:
Thank you for your email dated October 1, 2016 about the refund of your unused ticket from Miami to Cozumel. We have carefully reviewed everything in your file based on your continued concern. After thorough research of your reservation and emails, we have not found any reason to change the original decision and we are unable to honor your request for a free domestic or international ticket to anywhere we fly. Additionally, we refunded your ticket from Miami to Cozumel for $74.63 and mailed the check on July 21, 2016 to the address we had on file for you at 1215 NW 4th street, Gainesville, Florida 32601. Ms. Cary, we are sorry that we couldn't reach an amicable resolution to the situation.
Sincerely,
Jerry Cole
Customer Relations
American Airlines
AA Ref#1-18382512245
How did we do? Let us know by taking a short survey here. The information in this email is confidential and is intended solely for the addressee(s); access to anyone else is unauthorized. If this message has been sent to you in error, do not review, disseminate, distribute or copy it. If you are not the intended recipient, please delete this email from your email system. If your comments are related to American Airlines service to, from, or in the United Kingdom and we have reached an impasse in terms of resolving your complaint, please know that we are obligated by the Civil Aviation Authority (CAA) to inform you that the NetNeutrals EU Ltd. (https://www.netneutrals.uk), located at 3 Armley Court, Armley Road, Leeds, LS12 2LB, is a CAA-approved Alternative Dispute Resolution (ADR) provider competent to deal with airline service complaints. American Airlines, however, does not participate with NetNeutrals EU Ltd. in resolving disputes.