American Airlines Unwilling To Compensate Me For A Cancelled Plane Ticket-July 2016, Long Negotiations and No Agreement

March 18, 2017
Dear Miss Cary:
Thank you for contacting us again. I've attempted to reach you by phone today but I was unsuccessful and I didn't want to keep you waiting. In response to your recent letter, I've reviewed your past correspondence. I can assure you that we have taken great care in reviewing the matter at hand and can certainly appreciate your perseverance. However, our original position has not changed. Please know, however, that while we are not prepared do as you ask on this occasion, we do value your perspective and feedback. Thank you for your time.
Sincerely,
Victoria Lambert
Customer Relations
American Airlines
AA Ref#1-24163473186
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